Support Center
Find answers, quick-start guides, and ways to reach our team.
How Can We Help?
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Producer Support
Help with your producer profile, wine listings, compliance documents, and RFP responses.
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Importer Support
Help with discovering producers, posting RFPs, managing samples, and bid comparisons.
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Technical Issues
Bugs, errors, account access problems, or anything not working as expected.
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Billing & Subscriptions
Questions about subscription plans, invoices, payment methods, or cancellations.
Quick Start Guides
Getting Started as a Producer
- 1Register and choose 'Producer' account type
- 2Complete your winery profile (region, story, production methods)
- 3Add your wine portfolio with varietals, vintages, and tasting notes
- 4Upload certifications to the Compliance Locker
- 5Go live in the directory
Getting Started as an Importer
- 1Register and choose 'Importer' account type
- 2Complete your company profile and focus markets
- 3Browse the producer directory using filters
- 4Post your first RFP or contact a producer directly
- 5Request and track samples through the dashboard
Support Response Times
Technical issues
Within 24 hours
For bugs, errors, and access problems
General support
Within 2 business days
For platform questions and guidance
Onboarding help
Within 1 business day
For new producers and importers getting set up