Support Center
Find answers, quick-start guides, and ways to reach our team.
How Can We Help?
Producer Support
Help with your producer profile, wine listings, compliance documents, and RFP responses.
Importer Support
Help with discovering producers, posting RFPs, managing samples, and bid comparisons.
Technical Issues
Bugs, errors, account access problems, or anything not working as expected.
Billing & Subscriptions
Questions about subscription plans, invoices, payment methods, or cancellations.
Quick Start Guides
Getting Started as a Producer
- 1Register and choose 'Producer' account type
- 2Complete your winery profile (region, story, production methods)
- 3Add your wine portfolio with varietals, vintages, and tasting notes
- 4Upload certifications to the Compliance Locker
- 5Go live in the directory
Getting Started as an Importer
- 1Register and choose 'Importer' account type
- 2Complete your company profile and focus markets
- 3Browse the producer directory using filters
- 4Post your first RFP or contact a producer directly
- 5Request and track samples through the dashboard
Support Response Times
Technical issues
Within 24 hours
For bugs, errors, and access problems
General support
Within 2 business days
For platform questions and guidance
Onboarding help
Within 1 business day
For new producers and importers getting set up